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5 Ways Visual Engagement Technology Counters the Rising of Cost of Fuel in Field Service

5 Ways Visual Engagement Technology Counters the Rising of Cost of Fuel in Field Service

Posted by By TechSavvy ZoeSquad July 1, 2022Posted inTech Support Tips
The rising cost of diesel and gas are hitting the balance sheets of contractors and corporations around the world. This pain is felt particularly acutely in the field service industry,…
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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

Posted by By TechSavvy ZoeSquad June 16, 2022Posted inTech Support Tips
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these…
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3 Costly Points of Failure in Omnichannel Customer Experience and How to Fix Them

3 Costly Points of Failure in Omnichannel Customer Experience and How to Fix Them

Posted by By TechSavvy ZoeSquad June 9, 2022Posted inTech Support Tips
Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your operating costs. Gartner reports that…
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Japanese Telecommunications Giants KDDI Evolva & Terilogy Partner with TechSee to Launch “Video Support Service”

Japanese Telecommunications Giants KDDI Evolva & Terilogy Partner with TechSee to Launch “Video Support Service”

Posted by By TechSavvy ZoeSquad June 9, 2022Posted inTech Support Tips
TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start  providing a new contact center “Video Support Service” utilizing video from May 2022. This new solution combines TechSee’s…
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3 Takeaways from Field Service USA 2022

3 Takeaways from Field Service USA 2022

Posted by By TechSavvy ZoeSquad June 8, 2022Posted inTech Support Tips
Like most American consumers, I had no reason to understand the complexities and challenges companies face implementing an efficient field service strategy… until I spent five months without a working…
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A Guide to Improving Your Net Promoter Score (NPS)

A Guide to Improving Your Net Promoter Score (NPS)

Posted by By TechSavvy ZoeSquad May 29, 2022Posted inTech Support Tips
There are many numbers in the world of customer service – key performance indicators (KPIs) that individually or together provide companies with a measure of customer experience (CX). There is…
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All You Need to Know About Reducing Average Handling Time (AHT) in Customer Service

All You Need to Know About Reducing Average Handling Time (AHT) in Customer Service

Posted by By TechSavvy ZoeSquad May 29, 2022Posted inTech Support Tips
How long would you wait patiently for your customer service request to be resolved? If you’re like 90% of consumers, the answer is 10 minutes or less. Any more than that, you…
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Customer Effort Score (CES): Your Complete Guide to Earning One

Customer Effort Score (CES): Your Complete Guide to Earning One

Posted by By TechSavvy ZoeSquad May 29, 2022Posted inTech Support Tips
What should take effort? Building a deck – yes. Saving for a down payment – yes. Earning a Master’s degree – yes. Getting your problems solved by customer service –…
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Call Deflection: The Key to Enhancing Customer Satisfaction in 2022

Call Deflection: The Key to Enhancing Customer Satisfaction in 2022

Posted by By TechSavvy ZoeSquad May 29, 2022Posted inTech Support Tips
Increasing call center volumes are becoming a problem for companies worldwide. Customers are frustrated by wait times and are, therefore, more likely to leave negative reviews, putting more stress on…
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Customer Churn: Definition, Formula, Causes & Tips to Improve

Customer Churn: Definition, Formula, Causes & Tips to Improve

Posted by By TechSavvy ZoeSquad May 29, 2022Posted inTech Support Tips
Customer churn in the age of information is a fact of life for every business in every industry. Customers have unprecedented access to data, enabling easy comparisons of alternatives and…
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