Tech Support Tips

The rising cost of diesel and gas are hitting the balance sheets of contractors and corporations around the world. This pain is felt particularly acutely in the field service industry,…

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these…

Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your operating costs. Gartner reports that…

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start  providing a new contact center “Video Support Service” utilizing video from May 2022. This new solution combines TechSee’s…

Like most American consumers, I had no reason to understand the complexities and challenges companies face implementing an efficient field service strategy… until I spent five months without a working…

There are many numbers in the world of customer service – key performance indicators (KPIs) that individually or together provide companies with a measure of customer experience (CX). There is…

How long would you wait patiently for your customer service request to be resolved? If you’re like 90% of consumers, the answer is 10 minutes or less. Any more than that, you…

What should take effort? Building a deck – yes. Saving for a down payment – yes. Earning a Master’s degree – yes. Getting your problems solved by customer service –…

Increasing call center volumes are becoming a problem for companies worldwide. Customers are frustrated by wait times and are, therefore, more likely to leave negative reviews, putting more stress on…

Customer churn in the age of information is a fact of life for every business in every industry. Customers have unprecedented access to data, enabling easy comparisons of alternatives and…