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Contact Center Automation Guide: Definition, Benefits, Best Practices

Contact Center Automation Guide: Definition, Benefits, Best Practices

Posted by By TechSavvy ZoeSquad May 29, 2022Posted inTech Support Tips
Contact centers are all about customer satisfaction, experience, and issue resolution. Automation is all about optimizing and improving processes and interactions. Put them together and what do you get? The…
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Understanding Call Center Occupancy in the Contact Center and How To Optimize It

Understanding Call Center Occupancy in the Contact Center and How To Optimize It

Posted by By TechSavvy ZoeSquad May 18, 2022Posted inTech Support Tips
In today’s age of customer-centric service, call centers must deliver quick answers, short hold times, and the ability to speak to a live representative on demand.  How can Management ensure…
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All You Need to Know About CSAT To Drive A Better Customer Experience

All You Need to Know About CSAT To Drive A Better Customer Experience

Posted by By TechSavvy ZoeSquad May 2, 2022Posted inTech Support Tips
There’s more than one reason for customer dissatisfaction – but basically, it boils down to understanding and meeting customer expectations. Definitely something companies strive to avoid. Customer satisfaction is the…
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A Breakthrough in Point Correspondence: Mitigating “Outliers”

A Breakthrough in Point Correspondence: Mitigating “Outliers”

Posted by By TechSavvy ZoeSquad April 25, 2022Posted inTech Support Tips
Ever wonder how the human brain can compute distance? How far away is the highway exit, when exactly to step off the escalator, the exact position of the lips you…
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New Tech Trends Create Better Property Management Solutions for Homeowners and Tenants

New Tech Trends Create Better Property Management Solutions for Homeowners and Tenants

Posted by By TechSavvy ZoeSquad April 20, 2022Posted inTech Support Tips
The global housing management industry is thriving and expected to grow from $15.10 billion in 2021 to $28.21 billion in 2028 at a CAGR of 9.3% for the forecast period.…
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The Leading Call Center Technologies to Watch For in 2022

The Leading Call Center Technologies to Watch For in 2022

Posted by By TechSavvy ZoeSquad April 20, 2022Posted inTech Support Tips
In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service, and rising awareness of the benefits of delivering a good…
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How AI Technologies Can Facilitate the 5G Rollout

How AI Technologies Can Facilitate the 5G Rollout

Posted by By TechSavvy ZoeSquad April 20, 2022Posted inTech Support Tips
The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times…
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10 Innovative Ways Companies are Winning with AI Today

10 Innovative Ways Companies are Winning with AI Today

Posted by By TechSavvy ZoeSquad April 20, 2022Posted inTech Support Tips
It seems like everywhere you look, AI is trending. Investors are throwing more money into AI startups than at any point in history. In the first ten months of 2021,…
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Customer Self-Service: Pros, Cons, Examples

Customer Self-Service: Pros, Cons, Examples

Posted by By TechSavvy ZoeSquad April 20, 2022Posted inTech Support Tips
Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid…
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Manchester

Manchester

Posted by By TechSavvy ZoeSquad April 19, 2022Posted inTech Support Tips
Manchester IT Support Services & Cloud Hosting If your business is located in Manchester, NH and you need a fast, reliable managed IT support company to help with quality IT…
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